Verizon CEO Hans Vestberg speaks on the ground on the New York Inventory Change, October 22, 2019.
Brendan McDermid | Reuters
Verizon is recalling 2.5 million hotspot gadgets after discovering that the lithium ion battery can overheat, creating a fireplace and burning hazard.
The recall impacts Ellipsis Jetpack cell hotspots imported by Franklin Wi-fi Corp and offered between April 2017 and March 2021. The affected fashions are labeled: MHS900L, MHS900LS and MHS900LPP. Verizon disclosed the recall Thursday alongside a notice from the U.S. Consumer Product Safety Commission (CPSC).
A Verizon spokesperson stated simply over 1 million of the recalled gadgets are at present in use, which means at present or not too long ago utilized by prospects.
Based on the recall discover posted by the CPSC, Verizon had obtained 15 studies of the hotspots overheating. Six of these studies included incidents of fireside injury to bedding or flooring and two concerned minor burn accidents.
The recall comes at a time when extra customers have relied on hotspots to get by throughout stay-at-home orders ensuing from the pandemic. Among the hotspots had been provided to college students by their colleges to proceed distant studying, in line with the recall discover. Mother and father who obtained hotspots from their kids’s colleges are suggested to contact the faculties about receiving a substitute.
Different prospects can request a substitute by going to ellipsisjetpackrecall.expertinquiry.com or calling 855-205-2627.
The corporate has already despatched a software program replace to powered-on hotspots that it stated will assist cut back the danger of overheating. The replace prevents the hotspot from charging whereas it is powered on. Verizon additionally provided tricks to keep away from overheating, together with turning off gadgets when they don’t seem to be getting used, placing them on a flat, stable floor, making certain nothing is masking them and never exposing them to excessive temperatures for prolonged durations of time.
“The security of our prospects is our highest precedence,” Verizon stated in a press release. “We’re taking the scenario very critically, and we’re working diligently to find out the reason for the problems with the provider and to offer substitute gadgets for all of our prospects, freed from cost.”